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Your Success, Our Misson: How We Collaborate With You

13 Feb 2025

Author: CILS International

We specialise in durable labels: we offer hundreds of different label constructions for a limitless number of end uses, meaning you make smarter labelling decisions faster with our quick consultative approach.

3 REQUIREMENTS TO GET THE CORRECT LABEL

  • What are you labelling?
  • What will be printed on it?
  • What will it come into contact with?

Let us know, we are ready to talk.

3 INFORMATION REQUIREMENTS FOR PRICE AND DELIVERY

  • How many do you need?
  • What size and shape do you have in mind?
  • How quickly do you need them?

If you have this information, we can provide pricing.

ACCELERATE CONFIDENT LABEL DECISIONS BEYOND THE SPEED OF A CATALOG

We like to keep things simple, which we know our customers value, this is the reason why we don’t have a confusing catalogue.

When we work together, you will see that durable labelling is technical, and the questions we ask help us to understand the technicalities of your requirements: this ensures we can recommend the labels you need in one or two conversations.

WE VISUALISE THE LIFE CYCLE OF YOUR LABEL TO MAKE THE CORRECT RECOMMENDATION

Our account managers are trained to ask the relevant questions needed to be able to visualise the life cycle of the label for your product or process.

They then draw upon our vast portfolio of label materials and customer application experience to provide you with one or more appropriate options.

The amount of detail we need depends on the complexity of your label application, and we take an innovative approach to make the process as short as possible.

PHONE OR TEAMS COMMUNICATION IS PREFERRED FOR EASE AND SPEED OF QUALIFICATION

Having a conversation over the phone or Teams, especially for new enquiries, is the quickest way to communicate without misinterpreting facts or suggestions.

If you have several people that need to be involved, we can set up a conference call, or via Teams.

If you can’t get to a phone, reach out using ‘webchat’ on our website or email.

VIDEO CALLS ALLOW QUICK DEMONSTRATIONS

Nothing beats a face-to-face meeting or a quick video demonstration.

We have video conferencing facilities available on-demand to show you exactly what we mean when we provide you with a technical explanation. It also provides an opportunity to get to know your dedicated account manager and helps put a face to the name.

We can set up a video call on your PC, laptop, or handheld device within minutes. We don’t need to see you, so long as you can see us.

A member of the CILS team preparing for a video call with a customer

VIRTUAL SAMPLE PACKS

We have digital artworks of hundreds of real labels that we share with you during or after a technical call.

This can inspire your label design rather than starting from scratch: in some cases, it confirms what information needs to be on a label.

DURABLE LABEL DEMONSTRATION VIDEOS

To reassure you of our label’s performance, we have created a series of short video clips to demonstrate label durability.

If we don’t have a demo video of the label and durability that you need, we have a video suite permanently set up to make a custom video clip for you.

We try to provide added value where we can, and in the information section of our website, you will also find videos that explain complex labelling subjects such as using the UL mark on UL-approved products and labels.

RECEIVE A LABEL SAMPLE PACK

Every label enquiry receives a physical sample pack containing labels relevant to your end use: they demonstrate the quality of the labels we manufacture.

When you need to conduct your own tests, we send specific samples to evaluate.

SMARTER LABELLING DECISIONS

We have used this consultative approach for over 30 years and our innovative use of technology helps you make smarter labelling decisions faster.

Talk to a specialist today and see how we can help with your labelling needs.

 

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We are computer printable label specialists. Pure and simple.

With nearly 40 years of expertise, our tried-and-tested approach will diagnose the right label for your unique needs. We have built our reputation on consistently creating the highest quality durable labels with excellent customer feedback.

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